General provisions

These conditions are only valid between the company MADE IN ITALY SRLs, with registered office in Via Madonna delle Grazie, 13 – 06055 Marsciano (PG) – Italy, PG-292538 REA, VAT IT03482440546, hereinafter referred to as ‘SUPPLIER’ and called ‘CUSTOMER’ any person visiting or making a booking on the website below.

These conditions can be modified and the publication date on the site is equivalent to the date of entry into force.

These General Booking Conditions specify the procedure for booking between SUPPLIER and the CLIENT and regulate the different steps to follow for making a reservation on this website.

These terms and conditions governing purchases on site, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, and Legislative Decree no. 70/2003 regarding electronic commerce.

ARTICLE 1 – Purpose of the contract and steps of the reservation

With these Terms and Conditions of the Reservation, the SUPPLIER sells and the CUSTOMER books and then buys remotely movable tangible products indicated and offered for sale on the site The contract ends only through the Internet, by accessing the CUSTOMER at and the realization of a reservation under the procedure provided by the site itself.

The CLIENT undertakes to read, prior to confirmation of his order, the General Conditions of Reservation and in particular of pre-contractual information provided by the SUPPLIER and to accept them in full.

In the e-mail confirmation of the order, the CUSTOMER will also get the link to download and store a copy of these General Conditions of Reservation, as required by art. 51 paragraph 1 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014. To make the reservation, the CLIENT will have to follow the steps listed below:

1. the CUSTOMER has read and accepted these conditions;

2. the CUSTOMER fill his order booking;

3. the CUSTOMER performs the payment request. Payments are only accepted by: Bank Transfer, PayPal and Credit Card;

4. the CUSTOMER expects the email to be sent by the SUPPLIER to take charge of the inquiry and of his request for payment;

5. the CUSTOMER receives from the SUPPLIER the email confirmation of partial or total of reservation indicating the deadline for making the payment.

The CUSTOMER is obliged to read and verify the information set out in the confirmation and promptly reports any errors.

The CUSTOMER reservation request does not constitute in any way a contract of sale. The sale will be concluded only upon receipt by the CUSTOMER of the confirmation of the availability of products by the SUPPLIER.

ARTICLE 2 – Precontractual information for consumers – art. 49 of Leg.D. no. 206/2005

The CUSTOMER before the conclusion of the purchase contract examines the type of goods that are described in the individual product data sheets at the time of choice by the CUSTOMER.

Before the conclusion of the purchase contract, and before the validation of the order with "payment obligation", the CUSTOMER is informed regarding:

- The total price of goods inclusive of taxes, with the details of shipping and any other costs;

- Method of payment;

- The period within which the SUPPLIER undertakes to deliver the goods; is without prejudice to the right, by the SUPPLIER, to communicate to the CUSTOMER any delay in delivery of the goods in the event that, due to emerging, unforeseen and unforeseeable negative stories related to the Artist/Craftsman to whom the work was commissioned, arose an objective difficulty or impossibility to observe the contractual terms; in this case, the SUPPLIER is given the opportunity to propose to the CUSTOMER an alternative product, the value of which is not less than the product originally booked; similarly, the CUSTOMER has the right to accept this proposal as an alternative or, if not, to ask the SUPPLIER exclusively the repayment of amounts already paid as payment;

- Conditions, terms and procedures for exercising the right of withdrawal (Art. 8 of these conditions);

- Information that the Client will have to bear the cost of returning the goods in case of withdrawal;

- Existence of a legal guarantee for the goods purchased.

The CUSTOMER may at any time and in any case before the contract is concluded, take note of information concerning the SUPPLIER's geographical address, telephone number, email address, information that is also below:

MADE IN ITALY SRLS - Registered Office: Via Madonna delle Grazie, 13 – 06055 Marsciano (PG) Italy – phone **39.349.2496316 –

ARTICLE 3 – Conclusion and effectiveness of the contract

The sale contract is considered concluded with the sending by the SUPPLIER to the CUSTOMER of an e-mail order confirmation. The e-mail contains the CUSTOMER data and the order number, the price of purchased goods, shipping costs and delivery address to which the goods will be sent.

The CUSTOMER agrees to verify the correctness of the personal data it contains, and to promptly notify the SUPPLIER any corrections.

The SUPPLIER agrees to describe and present the items sold on the site as well as possible. Nevertheless, some may result from errors, inaccuracies or small differences between the site and the actual product. In addition, the products featured on do not constitute part of a contract, as only representative.

The SUPPLIER undertakes to deliver the goods that are immediately available on the site within 30 days following the dispatch by the SUPPLIER of the e-mail of order confirmation to the CUSTOMER, upon receipt of the payment to be made by credit card or paypal or bank transfer.

If the goods must be manufactured on the specific request and/or customization of the CUSTOMER, SUPPLIER will communicate from time to time to the Client by e-mail, depending on the type and quantity of the goods ordered, the timing of the expected delivery.

ARTICLE 4 – Availability of products

The availability of products refers to the actual availability at the moment when the CLIENT makes the reservation. This availability must still be deemed to be indicative because, owing to the simultaneous presence of multiple users on the site, the products could be sold to other customers before confirming the order.

The products offered and their prices are valid until they are visible and accessible on the site.

The CUSTOMER is invited to consult the availability of the products from the data sheet of each article.

In the case of multiple products reservation, if a product is not available, the SUPPLIER will proceed to the reservation of available products. The SUPPLIER will inform the CUSTOMER of the partial validation of the reservation. In this case, the CUSTOMER will only be charged for the amount of the available products. However, in the case of partial availability, the CUSTOMER can request the cancellation of the reservation by calling the telephone number provided in the email related to partial confirmation.

Finally, if all products are unavailable of the CLIENT booking request, the reservation will be canceled and no cost will be charged to the CUSTOMER.

ARTICLE 5 – Payment arrangements

Each payment by the CUSTOMER can be made through:

1) Credit card (only those indicated on site). Following the sending of the inquiry of the products and the integration of the credit card number by the CUSTOMER, there will be a request for pre-authorization on the credit card. The charge on the CLIENT's bank account will be executed after sending, by the SUPPLIER, of the confirmation of the availability of the booked products. Communications relating to the payment and the details provided by the CUSTOMER take place on special protected lines. The security of payment by credit card is guaranteed by certification VBV (Verified by VISA) and SCM (Security Code Mastercard).

2) paypal;

3) bank transfer in advance.

ARTICLE 6 – Prices

All the selling prices of the products indicated on site are in Euro and include VAT and WEEE, if required.

The shipping costs are not included in the purchase price, but they are indicated and calculated at the conclusion of the buying process before payment.

The CUSTOMER accepts the authority of the SUPPLIER to modify the prices at any time; however, the goods will be invoiced on the basis of the prices listed on the site at the time of booking and indicated in the email confirmation sent by the SUPPLIER to the CUSTOMER.

In the event of a computer error, manual, technical, or of any other nature that may lead to a substantial change, not foreseen by the SUPPLIER, of the retail price, which makes it unreasonable or clearly insignificant, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.

ARTICLE 7 – Reservation

The products can be booked at any time.

The SUPPLIER undertakes to display the CUSTOMER inquiry carried out on the site and to take charge of the application within 48 hours from receipt, according to the opening times of the SUPPLIER.

This limit may be changed in case of technical problems or force majeure that prevent the taking in charge of booking.

The products will be available immediately booked and reserved for a period of three days from the date of confirmation of the reservation. Once the CUSTOMER has paid the estimated amount, the SUPPLIER will send the products. Once the deadline for payment expired, if the CUSTOMER has not done the payment, the reservation will be canceled and the products will be relisted for a new selling.

ARTICLE 8 – Right of withdrawal

The articles produced on the CUSTOMER's specific request or for which the CUSTOMER has requested an any customization can never be returned or refunded.

For all other articles, in accordance with the regulations in force, the CUSTOMER is entitled to withdraw from the contract without penalty and without giving any reason, within 14 days from the date of receipt of the products.

If the CUSTOMER intends to exercise this right, he must notify the SUPPLIER through explicit declaration, which must be sent by A/R registered mail to the registered offices of the SUPPLIER.

In case of exercising the right of withdrawal, the CUSTOMER is obliged to return the goods within 14 days from the day on which he communicates to the SUPPLIER of his wish to terminate the contract, in conformity with art. 57 of Legislative Decree no. 206/2005.

The goods must be returned to MADE IN ITALY SRLS, Via Madonna delle Grazie 13, 06055 Marsciano (PG) - Italy.

The direct costs of returning the product are charged to the CUSTOMER.

The SUPPLIER will verify, in his sole judgment, the integrity of returned items which should not be damaged, deteriorated or lacking in all the facilities provided by origin, and will refund, up to a limit of 14 days, the price of product or products returned in perfect condition and packed in their original packaging.

According to art. 56 paragraph 3 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, the SUPPLIER may suspend redemption until receipt of goods.

The integrity of the product to be returned is an essential condition for exercising the right of withdrawal.

The products returned incomplete or damaged will not be accepted, nor refunded.

ARTICLE 9 – Responsibility

The SUPPLIER is relieved of all responsibilities for disruptions caused by force majeure or unforeseeable circumstances, even if caused by malfunctions and disruptions of the Internet, if he is unable to execute the order within the time stipulated in the contract.

ARTICLE 10 – Legal guarantee

In case of defective products, the CUSTOMER has the right to get the product restored by repair or replacement. The CUSTOMER may exercise this right if the defect becomes apparent within 24 months from the receipt of the good, and if he communicates the complaint to the SUPPLIER within two months from discovery.

To follow the procedure for the application of the legal guarantee, the CUSTOMER must return the product to the SUPPLIER who, at his sole discretion, may confirm or not the defect complained and, when appropriate, take steps to resolve it.

ARTICLE 11 – Access to the site

The CUSTOMER has the right to access the site only for research and purchasing activities. Any other use, in particular commercial, of the site or its content is not allowed. The integrity of the elements of this site, audible or visual, and its technology used remain the property of the SUPPLIER and are protected by intellectual property rights.

ARTICLE 12 – Cookies

The website uses 'cookies', electronic files that record information about the navigation of the CUSTOMER on the site (pages consulted, date and time of the consultation, etc ...) and which allow the SUPPLIER to offer a more personalized service to his customers.

The SUPPLIER informs the CUSTOMER about the possibility to disable the creation of such files, logging into the Internet configuration menu. It is understood that this will prevent the CUSTOMER to access the online booking service.

ARTICLE 13 – Wholeness

These General Booking Conditions consist of the totality of the clauses that compose them. If one or more provisions of these General Booking Conditions is determined to be invalid or declared as such under the law, regulation or following a decision by a court of competent jurisdiction, all other provisions remain in full force and effectiveness.

ARTICLE 14 – Governing Law and Jurisdiction

These General Booking Conditions are subject to Italian Law.

Any dispute which is not amicably resolved will be subject to the exclusive jurisdiction of the Court in which the SUPPLIER has elected his head office.

In any case, it is possible to optionally recourse to mediation procedures referred to in Legislative Decree no. 28/2010, for the resolution of any disputes that arise in the interpretation and/or execution of these General Booking Conditions.